This Refund Policy sets out the terms and conditions for refunds related to purchases made by customers in the N-Hype.com online store operated by "N-HYPE" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at ul. Muszkieterów 7, 94-319 Łódź, Tax ID (NIP): 7272868845, National Court Register (KRS): 0001034555, with a share capital of 2,000,000.00 PLN.

Non-returnable products

Note: Products marked with the * symbol (special orders) are non-returnable. These products are imported individually at the customer's request from external warehouses. Underwear is also non-returnable for hygiene reasons.

In case of doubt regarding the size or model of a product, it is recommended to contact store customer service before making a purchase.

PRODUCTS PURCHASED IN-STORE ARE NON-RETURNABLE WITHOUT EXCEPTION

Product Returns

The customer has the right to return selected goods that have not been excluded from the right of return in accordance with this Policy within 14 calendar days from the date of receipt of the goods. To make a return, please fill out the return form below. After filling out the form, the customer will receive confirmation to the provided email address.

The returned product must be in pristine condition; if it was sent in packaging (e.g., a box), both the packaging and its contents (e.g., paper inside) must also be in pristine condition.

Return Address

"N-HYPE" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Muszkieterów 7
94-319 Łódź
Email: order@n-hype.com
Phone: +48 516 609 100

Refund of Payments

Refunds will be issued within a maximum of 14 calendar days from the date of receipt of the returned product or proof of its dispatch.

Refunds will be processed using the same payment method used for the purchase, unless the customer agrees to a different refund method.

Important: Delivery costs are non-refundable. Only the cost of the purchased product is refundable.

Costs of Product Return

Direct costs of returning a product, including shipping costs, are borne by the customer.

Complaints

In the event of product damage or non-compliance with the description, the customer has the right to file a complaint by filling out the complaint form below.

Upon receipt of the notification, the customer service team will contact the customer to resolve the complaint as quickly as possible.

Instructions for proper footwear use

Before you start using the footwear, we encourage you to read the document containing detailed information regarding the intended use of individual models: